How Can We Help?

1. Open MedChime and tap the Meds tab at the bottom

2. Tap the + button in the bottom right corner

3. Start typing your medication name — MedChime will suggest matches from its built-in database. Select a suggestion or type the full name manually

4. Enter the dose

5. Select how often you take it: Daily, Weekly (pick specific days of the week), or As needed

6. If Daily or Weekly, choose your reminder time(s). You can add multiple times if needed

7. Pick a custom icon — choose a pill shape, colour, or medical device icon to help you recognise it quickly

8. Tap Save

That’s it! For scheduled medications, you’ll receive your first reminder at the scheduled time. For as-needed medications, a Log button will appear on your Today screen.

No! MedChime works without any account or registration. Your data is stored locally on your device.

When you first open MedChime (or add your first medication), you’ll be prompted to allow notifications. Tap “Allow” to enable reminders.

If you accidentally denied permission:

1. Go to your phone’s Settings

2. Tap Apps → MedChime

3. Tap Notifications

4. Enable notifications

1. Notifications enabled? Settings → Apps → MedChime → Notifications → On

2. Battery optimisation? Some phones disable apps to save battery. Go to Settings → Battery → MedChime and select “Don’t optimise” or “Unrestricted”

3. Do Not Disturb? Check if DND is blocking MedChime notifications

4. Reminder enabled? Open the medication in MedChime and make sure the reminder toggle is on

When a notification appears, tap Snooze. You can choose to snooze for 10, 15, or 30 minutes.

Yes! When adding or editing a medication, tap “+ Add another time” to add as many reminder times as you need.

For critical medications, you can enable a full-screen alarm that takes over your display when it’s time for a dose. This feature is available to all users and can be enabled per medication.

Persistent reminders (Pro) will repeat the notification until you respond. This is useful for critical medications where you absolutely must not miss a dose.

Go to Settings → Notification Sound and choose from Default, Gentle, Bright, Soft, or Silent. This feature is available to all users.

1. Go to the Meds tab

2. Tap on the medication you want to edit

3. Make your changes

4. Tap Save

1. Go to the Meds tab

2. Tap on the medication

3. Tap Delete at the bottom

4. Confirm deletion

Note: This will also delete all history for that medication.

1. Open the medication

2. Toggle off the reminder

3. The medication stays in your list but won’t trigger notifications

1. Open the medication for editing

2. Tap the icon area

3. Choose from pill shapes, colours, and medical device icons

4. Tap Save

On the Today screen, long-press any medication card that’s already marked as taken (shown in green). A time picker will appear where you can set the actual time you took it. This works for doses taken today.

1. Go to the Meds tab

2. Tap the + button

3. Enter the medication name and dose

4. Under Frequency, select As needed

5. Tap Save — No Reminders

The medication will appear in the “As Needed” section on your Today screen. Tap Log whenever you take a dose.

On the Today screen, scroll below your scheduled medications. The “As Needed” section is collapsed by default — tap it to expand.

On the Meds tab, use the Scheduled / As Needed tabs at the top to switch between the two types.

No. As-needed medications are tracked completely separately. They don’t appear in your progress ring, streak count, or adherence percentage.

Yes. The History tab shows monthly usage counts and weekly averages for each as-needed medication in a dedicated section.

Yes. The free tier allows up to 5 medications total, whether they’re scheduled or as-needed.

Tap the History tab to see your scheduled adherence for the current week, as-needed medication usage for the current month, recent activity (which medications you took and when, including dose amounts), your current streak (Pro feature), and detailed adherence statistics (Pro feature).

Green: 100% adherence that day

Amber: 50–99% adherence

Red: Less than 50% adherence

Adherence = (Scheduled medications taken ÷ Scheduled medications due) × 100. As-needed medications are not included in this calculation.

Yes. Every time you log a dose, MedChime records the actual dose amount at that point in time. If your doctor later changes your dose, your history still shows what you actually took. This is useful when reviewing your medication history with your GP.

1. Go to Settings → Export Data

2. Choose where to save the file (your device, Google Drive, etc.)

3. Your backup is saved as an encrypted file (AES-256-GCM)

The backup includes all medications (scheduled and as-needed), dose history, and reminder settings. This feature is available to all users.

1. Go to Settings → Import Data

2. Select your backup file

3. Confirm the restore

4. The file will be decrypted automatically

Warning: Restoring will replace all current data.

1. Go to Settings

2. Choose Export to CSV (for spreadsheets) or Generate PDF Report (for printing/doctor visits)

3. Share or save the file

Exports include both scheduled and as-needed medication data.

1. Go to Settings in MedChime

2. Tap Upgrade to Pro

3. Complete the purchase through Google Play

1. Make sure you’re signed into the same Google account you used to purchase

2. Go to Settings → Restore Purchase

3. If it still doesn’t work, contact us at support@medchime.com with your order confirmation

Yes! As long as you’re signed into the same Google account, you can use MedChime Pro on any Android device.

Unlimited medications, full history & monthly view, streak tracking, insights (dose timing analysis & patterns), CSV export, PDF reports, persistent reminders, refill date reminders, home screen widgets, and dark mode.

1. Make sure you have the latest version (check Google Play for updates)

2. Try restarting your phone

3. If the problem continues, email us at support@medchime.com with your phone model, Android version, and what you were doing when it crashed

This can happen if you uninstalled and reinstalled the app (data is stored locally) or you switched phones without backing up.

Unfortunately, we cannot recover lost data since it was only stored on your device.

Prevention: Use the Export Data feature in Settings regularly to create encrypted backups.